I'm certain this is simply not user mistake, Because the recovery phrase was found in two diverse areas: backed up within a file on S3, and printed on a piece of paper. On this page we’ll share the list of concurrency wallets (both components and computer software) that supports BIP39 https://infopagex.com/story4143146/helping-the-others-realize-the-advantages-of-bip39-mnemonic-phrase-tool