"Extending IT service management capabilities over and above technologies services to handle company-centric use scenarios; handling service desire and supply via a frequent platform, portal, and service catalog; and speeding up innovation and workflow automation by way of PaaS/reduced-code improvement tooling." - Charles Betz, Forrester ITIL certification is structured into https://enterprise-service-manage87542.iyublog.com/32534275/what-does-enterprise-service-management-mean